No problem, here are the conditions so that you can get a refund:
- The item must be in new condition (see below for items eligible for return) with the original tags still ON the garment or accessory.
- The item must be at regular price (clearance-sale-promotion are final sales)
- When requesting a return, it is important to include all the items you wish to return so that they are eligible for a return. (Example: if you indicate in your return request that you wish to return two items and when you receive your return there are 3 or more, WILL&YOU reserves the right to refuse the return and return it to the sender at the sender's expense)
List of items NOT ELIGIBLE for return
- Swimsuits
- Socks
- Underwear (including sports top)
- Jewelry
- Food products
- Body products
- Distribution
- Corporate
- Items not mentioned/not selected in your return request
- Items on sale / Promotion / discount / sale
*** Please note that if an item in your order is broken, we will replace it with an item with no defects. If the broken item is no longer available, we will issue you a credit for the amount of the item in question.
Jewelry, underwear (including sports tops), socks, and products in distribution are NON-EXCHANGEABLE AND NON-REFUNDABLE.
Please note that products purchased in group orders benefit from a 15% discount. Please note that all sales are final for these purchases.
NON-REFUND CLAUSE FOR REPLACEMENT SHIPMENTS.
In the event that the customer selects the option without signature and the package is registered as delivered but is reported as lost or stolen and we have no photo proof of delivery, we will return a new package to you. If the items are no longer available, you will be given a credit for the amount of your purchase.
However, if a second shipment is returned to you, please note that this will not be eligible for a refund but only for an exchange or a credit note provided that the return conditions are met.